Complaints
Complaints about an RPMA® member.
RPMA® strives to ensure our members represent the best in residential property management, and is responsible for enforcing the high standards of professionalism we require from our members.
How to make a complaint
All RPMA® accredited members are required to operate within a Code of Practice and Code of Ethics. If you receive unsatisfactory service from an RPMA® accredited member, or they have acted unprofessionally or unethically, you are encouraged to submit a formal complaint. RPMA® is committed to responding to complaints within 5 working days.
Please read the RPMA® Code of Ethics and RPMA® Complaints Procedure prior to contacting RPMA® or using the Complaint Form below.
Other options to resolve a complaint or dispute
For tenancy complaints, contact the Tenancy Tribunal.
For property owner complaints, contact the Disputes Tribunal of NZ.
Complaints process
- Complaints are received by the RPMA® complaints board, which determines if there has been a breach of the association’s code of ethics.
- Depending on the nature and severity of the transgression, the board has several options: Complaint dismissal and no further action; referring the complaint to another body; apology; require specific training; issue a warning and/or reprimand; suspension or cancellation of RPMA® membership