On 26 May 2026, Richard Horne delivered an insightful RPMA webinar focused on workplace culture, professionalism, and communication in property management.

Richard discussed how strong internal business culture shapes the way clients, tenants, tradespeople, and the wider industry view a company. From telephone etiquette and professional email signatures to dress standards and meeting conduct, attendees were reminded that small details can make a lasting impression.

The session also highlighted the importance of proactive communication, confidentiality, and maintaining positive relationships with both clients and tradespeople. Richard encouraged property managers to present themselves as knowledgeable, approachable, and solutions-focused professionals while contributing positively to their workplace culture.

A big thank you to everyone who attended the session. We look forward to seeing you again at our next webinar in June.